Everything about ordering, shipping, returns, and getting help, in one place. For the full policies, each section links to its dedicated page.
1. Ordering
Order any time at emeraldintegrations.com, or call 844-333-3903 (Monday - Friday, 10 AM - 4 PM PST) and we will take your order by phone.
Payment methods: all major credit and debit cards, and PayPal.
Not sure a kit fits your vehicle? Use Find Your Fit, or send us your year, make, model, and a photo of your screen; we confirm the exact kit before you order.
2. Shipping
Free shipping on all US orders.
Orders placed by 1:00 PM PST on business days ship the same day via USPS.
You will receive tracking by email the moment your label is created.
Every product is tested prior to shipment to ensure proper function.
3. Returns & Exchanges
30 days from delivery to start a return. Begin at our Returns Request page; every return needs an RMA approval first.
Like-new returns receive a full product refund minus shipping costs; opened or installed items may carry a restocking fee.
Wrong part? If the correct kit exists for your vehicle, we exchange it and ship the replacement at our cost.
Every product carries a 1-year limited warranty from the delivery date covering defects in materials and workmanship.
An extended warranty (1 or 2 additional years for a flat fee) is available at purchase.
Warranty service is repair or replacement of the part. Full details on our Warranty page.
5. Installation help
Every kit ships with instructions, and our Installation Guides page has the full PDF library.
Stuck mid-install? Live Chat us from any page (Monday - Friday, 10 AM - 4 PM PST) with photos of your connections and screen, and we will troubleshoot with you in real time.
Prefer a pro? See our Recommended Installers page: vetted shops in 23 states plus Geek Squad flat-rate installation.
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