Effective August 5, 2026

The short version

• 30 days to start a return, counted from the delivery date.
• Every return needs an RMA. Start at our Returns Request page; your order number is your RMA number once approved.
• Like-new returns get a full refund minus original shipping costs. Opened or installed items may carry up to a 20% restocking fee.
• You choose the carrier and pay return shipping. We strongly recommend tracking and insurance; the item remains your responsibility until it arrives at our facility.
• Exchanges for a different part ship to you at our cost.

1. Starting a return (required steps)

1. Submit a request at emeraldintegrations.com/returns-request within 30 days of delivery.
2. Wait for the RMA approval email before shipping anything. Returns arriving without an approved RMA cannot be processed and may be refused.
3. Pack the item with all components, cables, hardware, and documentation in the original packaging.
4. Write your order number on the outside of the box and ship to the address in your approval email.

2. Refund amounts

• Unopened, like-new, all components present: full product refund. Original outbound shipping is not refundable; orders that shipped free have our actual $15 outbound cost deducted.
• Opened, tested, or installed, in resellable condition: product refund minus a 10 to 20% restocking fee, based on condition and completeness.
• Missing components: billed at replacement cost and deducted from the refund.
• Not eligible for refund: items that have been modified, hardwired beyond the supplied plug-and-play connections, physically damaged, water damaged, or damaged through improper installation.

3. Inspection and timing

• We inspect every return within 3 business days of arrival.
• Approved refunds go back to the original payment method within 5 to 10 business days after inspection.
• If a return does not pass inspection, we will email you the reason with photos, and you may choose to have the item shipped back to you.

4. Shipping risk (please read)

• Outbound: ownership and risk of loss transfer to you when the carrier scans the package at pickup. If a shipment is lost or damaged in transit, we will help you file the carrier claim, and we cannot issue refunds for carrier losses.
• Return: the item remains your responsibility until it reaches our facility. Use tracking and insurance; returns lost or damaged on the way back are between you and your carrier.

5. Installation and vehicle liability

Emerald Integrations sells parts and provides installation guidance as a courtesy. We are not the installer, and we are not responsible for:

• installation or removal labor, whether professional or DIY;
• damage to your vehicle, factory electronics, or head unit arising from installation;
• diagnostic fees, towing, rental cars, or any other consequential or incidental costs.

Professional installation is recommended for every product we sell. To the maximum extent permitted by law, our total liability on any order is limited to the amount you paid for the product.

6. Exchanges

Wrong part for your vehicle? If our compatibility data confirms the correct kit, we will exchange it and ship the replacement at our cost. The return of the original follows the same RMA steps above.

7. Warranty (separate from returns)

Products carry a 1-year limited warranty from delivery covering defects in materials and workmanship. Warranty service is repair or replacement of the part; labor is not covered. An extended warranty (1 or 2 additional years, flat fee) is available at purchase. Modified, misused, or improperly installed items are not covered. See our Warranty page.

8. Questions or disputes

Reply to any of our emails, call 844-333-3903, or use Live Chat (Monday - Friday, 10 AM - 4 PM PST). If you believe a refund is owed and has not arrived, contact us before opening a payment dispute; we resolve verified refund issues quickly, and we respond to all payment disputes with our records, including delivery confirmation, inspection photos, and this policy.

9. Legal

If any part of this policy is limited by the laws of your state, that part applies only to the extent permitted, and the rest of the policy stands. This policy applies to purchases made on emeraldintegrations.com; marketplace purchases (eBay, Amazon) follow that marketplace's return process.