We are here to get your install working. The fastest way to reach the team is the support form: it collects your vehicle and photos up front, so our first reply can be the fix instead of a question.

Other ways to reach us

• Phone: 844-333-3903 (Monday - Friday, 10 AM - 4 PM PST)
• Live Chat: bottom right of every page, same hours
• Email: support@emeraldintegrations.com. Include your vehicle year, make, model, the product SKU, and your order number.

Before you write in

1. Check the Installation Guides library for your kit.
2. Power-cycle after any wiring or DIP change: disconnect and reconnect the module's CAM/POWER cable.
3. Snap photos of your connections, the back of the radio, and what the screen shows; attach them to the form.

Returns are handled separately at our Returns Request page.