Privacy and Cookie Policy

Last updated August 5, 2026

Emerald Integrations ("we," "us") operates emeraldintegrations.com. This policy explains what we collect, why, and the choices you have. The short version: we collect what we need to sell and support car integration products, we do not sell your personal information, and you can contact us any time about your data.

1. What we collect

• Order information: name, billing and shipping address, email, phone, and the items you purchase. Payment card numbers go directly to our payment processors (Authorize.Net, Stripe, PayPal) and never touch our servers.
• Support information: messages you send through our contact and support forms, Live Chat conversations, emails, call recordings or transcripts from our phone system, and photos you upload with return or support requests.
• Vehicle information: year, make, model, and head-unit details you provide so we can confirm fitment.
• Technical information: IP address, browser type, pages viewed, and similar analytics data collected through cookies (see Section 5).

2. How we use it

1. Fulfill and ship orders, process payments, and handle returns and warranty claims.
2. Answer questions and troubleshoot installations.
3. Send order updates and, if you opt in, marketing emails (unsubscribe any time with one click).
4. Improve our site, catalog, and fitment data.
5. Prevent fraud and abuse.

3. Who we share it with (and who we do not)

We share personal information only with service providers who help us run the store:

• Payment processing: Authorize.Net, Stripe, PayPal
• Shipping and fulfillment: USPS and our shipping software
• Customer support: our help desk and live chat platform
• Analytics and advertising: Google Analytics and Google Ads
• Reviews: our review platform, for post-purchase review invitations

These providers may only use your information to provide their service to us. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Your rights (California and beyond)

California residents have the right to know what personal information we hold, request deletion, request correction, and to not be discriminated against for exercising these rights. We extend the same courtesy to all customers regardless of state. To exercise any of these, email support@emeraldintegrations.com with the subject "Privacy Request." We will verify your identity against your order details and respond within 45 days.

5. Cookies

We use cookies for the shopping cart, sign-in sessions, and analytics. You can block cookies in your browser; the cart and checkout require them to function. Analytics cookies (Google Analytics) help us understand which products and pages are useful; you can opt out with Google's browser add-on.

6. Retention and security

We keep order records as long as required for taxes, warranty coverage, and accounting, then delete or anonymize them. Our site runs over HTTPS, is protected by a web application firewall, and access to customer data is limited to people who need it to serve you.

7. Children

Our products and site are not directed at children under 13, and we do not knowingly collect their information.

8. Changes

We will update this page when our practices change and adjust the date above. Material changes get a notice on this page.

9. Contact us

• Email: support@emeraldintegrations.com
• Phone: 844-333-3903 (Monday - Friday, 10 AM - 4 PM PST)
• Mail: Emerald Integrations, 2390 Las Posas Rd. STE C, PMB #504, Camarillo, CA 93010