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Find answers to common questions about OEM integrated backup cameras, wireless CarPlay & Android Auto systems, installation, shipping, and warranties. Can't find what you're looking for? Contact our support team.
Our products are designed for specific vehicle makes, models, and model years. Check the product page for the full compatibility list, or contact us with your vehicle details and we'll confirm fitment.
OEM integrated systems connect to your factory head unit and display, using the original screen and controls — no aftermarket receiver required. Aftermarket systems replace the head unit or add a separate monitor. OEM integration preserves the factory look and functionality.
No. Once your iPhone is paired with the system, it connects automatically via Wi-Fi and Bluetooth whenever you start the vehicle. Android Auto works the same way.
No. Our systems use plug-and-play harnesses that tap into existing factory connectors. No wire cutting, splicing, or soldering is required for supported vehicles.
Most customers with basic automotive experience can complete installation in 30 to 90 minutes. Every product includes detailed step-by-step instructions. For complex installs, we recommend a professional installer.
Typically a plastic trim removal tool, a Phillips screwdriver, and a socket wrench set. Specific tool requirements are listed in each product's installation guide.
Under the Magnuson-Moss Warranty Act, installing aftermarket parts does not void your entire vehicle warranty. A dealer can only deny warranty coverage on parts directly affected by the aftermarket installation, and must prove the aftermarket part caused the failure. Contact us for more information specific to your vehicle.
Some vehicles (particularly Jeep, Dodge, Chrysler, and RAM) require an OBD-II activation step to enable the factory camera input. The product page will tell you if a programmer is needed, and you can find compatible tools in our OBD-II Programmers category.
In-stock orders placed before 2 PM ET typically ship the same business day. Most orders arrive in 2 to 5 business days within the continental US.
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your destination country.
Yes — orders over $99 ship free within the continental US. See our shipping policy page for full details on rates, carriers, and delivery times.
We accept returns within 30 days of delivery on unused products in original packaging. Contact our support team to initiate a return and receive an RMA number.
Most products include a 1-year manufacturer warranty against defects in materials and workmanship. Exact warranty terms are listed on each product page.
Contact our support team within 48 hours of delivery with photos of the damaged packaging and product. We'll arrange a replacement or refund at no cost to you.
Reach us by email or through the form on our contact page. Technical support is free for all customers, even after your warranty period ends.
First, verify all connectors are fully seated and the vehicle is in the correct ignition position (typically ACC or RUN). Check that the plug-and-play harness is connected in both directions. If the issue persists, contact tech support with photos of your installation and we'll walk you through further troubleshooting.