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Customer Service

  • Shipping & Delivery

    Emerald Integrations is proud to offer fast shipping at affordable prices. The shipping fee for each order is based on the package weight, destination, and shipping method. For the most accurate shipping information, use the "Get shipping quote" link on the product pages or in your shopping cart.

    Emerald Integrations ships orders to all residential and commercial destinations within the continental 48 United States. Emerlad Integrations primarily uses UPS and USPS to ship orders and accommodates shipping to military addresses APO/FPO/DPO and most international locations. For more detailed information on shipping methods, transit times, and delivery please visit the shipping page.

  • Privacy & Security

    All orders placed on our website are secure as our web servers are equipped with Secure Sockets Layer (SSL) protection. SSL provides an encryption technology between your browser and our servers while sending data between the two. Emerald Integration's servers are maintained and hosted by top tier providers with the strictest policies available for optimal customer information protection. Emerald Integrations uses information we collect to provide an improved shopping and customer support experience, this information is collected in various ways which are described in our privacy policy page.                                    

  • Returns & Replacements

    At Emerald Integrations, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we make returns and refunds extremely simple. You can return most orders within 30 days of its shipment for a full refund, exchange, or store credit using our RMA process, for more details on returning a product check the Returns page under the Policies section.  After your 30-Day Money-Back Guarantee, if your item is defective, rest assured items found to be defective or non functioning can easily be exchanged through the warranty department for a claim. Please check the Warranty Information page for details

  • Ordering

    The www.emeraldintegrations.com website offers a wide range of products available for ordering which can be purchased directly through the checkout portals or by purchase order through the sales department. All orders are processed the same day if placed by 12:00 PM Pacific Standard Time, orders can have a processing time of 1 - 24 hours variable to the item. Emerald Integration verifies each product prior to shipment to ensure proper function and packaging. For assistance with placing an order please contact: sales@emeraldintegrations or call 844-333-3903 or use the LiveChat operator for assistance. 

  • Payment, Pricing & Promotions

    US, Canadian, and International customer have the following accepted payment methods processed through our secure merchant authorization center: Credit Card (Visa, MasterCard, Discover, and American Express), PayPal, Bank Wire (wholesale). The www.emeraldintegrations.com website lists product retail pricing which is subject to change with promotions issued at Emerald Integrations Sale discretion. 

  • Viewing Orders

    All customers receive an email confirmation of an order placed on the Emerald Integrations website, this email contains your Order Identification Number and purchase details. If you wish to view your order online or make modifications to your account, please ensure to create your account profile by setting up your Login credentials. 

  • Updating Account Information

    If you have created your account profile on the Emerald Integration website then you may access the Login page to edit account information, store multiple shipping addresses, view and track your orders, or review tickets.